Who this policy covers
This Holspin privacy policy explains how Holspin collects, uses and protects personal information about visitors in Australia. We speak as the site itself, so "we" and "our" below mean the team that runs this website. We want you to see plainly what we hold about you and why we hold it.
The policy applies to everyone who browses our pages, opens an account or contacts us for help. Gambling is for adults only, and we ask every visitor to confirm they are 18+ before playing. If you are under that age, please leave the site and do not submit any details to us.
Privacy matters more than most small print suggests. A casino site handles identity details, contact information and records of how you use the service. We treat each of those categories carefully and describe them one by one in the sections that follow.
Information we may collect
We collect only what we need to run the service and answer your questions. Some details you give us directly, and some are created as you use the site. Keeping that list short is a deliberate choice on our part.
View offersWhat data comes from you and from your device
Details you supply yourself include your name, email address, date of birth and any message you send to our support team. We use these to set up and manage your account and to reply when you reach out. We also use your date of birth to confirm that you meet the 18+ requirement.
Technical details are collected automatically when you visit. These can include your device type, browser, language setting and the pages you open. This helps us keep the site working properly on phones and desktops and spot problems quickly.
We may also record how you move around the site, such as which sections you read and which games you search for. That information helps us arrange pages so they are easier to use. It is used to improve the service and is not sold to third parties.
- Account details such as your name, email address and date of birth.
- Messages you send through live chat or other contact routes.
- Technical information such as browser type and device settings.
- Usage information about the pages and games you open.
How we use your information
| Purpose | What it means for you |
|---|---|
| Running your account | We use your details to create, secure and maintain your profile. |
| Age and identity checks | We confirm you are 18+ and who you say you are. |
| Customer support | We read your messages so that we can answer them accurately. |
| Improving the site | We study usage patterns to make pages faster and clearer. |
| Responsible play | We use records to support safer gambling tools and limits. |
Sharing, storage and security
We do not sell your personal information. We may share limited details with service providers who help us operate the site, such as hosting and technical support partners. Those providers may only use the information to carry out the work we ask of them.
We may also need to disclose information when the law requires it, for example in response to a lawful request from an authority. In that case we share only what is necessary and no more. We keep your data only for as long as it is needed for the purposes described here or as the law requires.
We protect the information we hold with sensible technical and organisational measures. No online service can promise absolute security, so we also encourage you to choose a strong, unique password and to keep it private. If you suspect that someone else has gained access to your account, please tell our support team straight away.
Using your rights over your data
Ask what we hold
You may ask us to tell you which personal details we hold about you. Contact our support team through live chat and we will respond as soon as we can.
Correct anything wrong
If a detail on your account is out of date or inaccurate, tell us. We will update it so that our records match the facts you give us.
Request removal
You can ask us to delete your information where we no longer need it. We will act on the request unless the law obliges us to keep certain records.
Cookies, marketing and responsible play
Our pages use cookies and similar tools to remember your preferences and measure how the site is used. You can control cookies through your browser settings, although blocking some of them may change how parts of the site behave. Our cookie policy page sets out the details in full.
You can opt out of promotional messages at any time by following the instructions in the message or by asking our support team. We still need to contact you about essential matters such as account security. Gambling should stay a form of entertainment, and our responsible gambling page describes the tools and support available if play stops being fun.
We may update this policy from time to time as our service or the law changes. When we do, the revised version appears on this page, so please check it now and then. Continued use of the site after an update means you accept the revised wording.
