Agreeing to these terms
Welcome to Holspin. By opening an account or using any part of this site, you accept the rules set out here. If you do not agree with them, please do not register or play.
We write these terms in plain language so that every Australian player can follow them. They apply to every visit, every game session and every interaction with our support team. Please read them in full before you play for the first time.
We may update this page from time to time to reflect changes in our service or in the law. The version published here is the one that applies when you use the site, so it is worth checking back now and then.
Who may play
Our games are for adults only. You must be 18 or older to register, deposit or play, and we may ask you to prove your age at any time. Accounts opened by anyone under 18 are not permitted and may be closed.
You must also be legally allowed to gamble where you live. It is your responsibility to check that online gaming is lawful for you in your state or territory before you join. Each person may hold only one account, and the details you give us must be true, complete and kept up to date.
Please keep your login details private. Anything done through your account is treated as done by you, so tell us promptly if you suspect someone else has gained access.
Key points at a glance
| Topic | What it means for you |
|---|---|
| Age | You must be 18+ to register and play. |
| Accounts | One account per person, with accurate personal details. |
| Bonuses | Every bonus carries its own rules, which you should read before claiming. |
| Fair play | Abuse, collusion and automated play are not allowed. |
| Support | Our live chat team can help with questions about these terms. |
| Responsible play | Tools and guidance are on our responsible gambling page. |
Fair play and acceptable use
We expect every player to use the site honestly. You may not use bots, scripts or any software that gives you an unfair edge over other players or over the games themselves.
Working together with other players to gain an advantage, exploiting errors in the software or opening several accounts to collect bonuses more than once all breach these terms. If we find evidence of such behaviour, we may withhold winnings, void bets or close the account.
You agree not to use the site for any unlawful purpose, including money laundering or fraud. Games are played for entertainment, and nothing here guarantees a win. Pokies, tables and live games all rely on chance, and results cannot be predicted.
Bonuses and promotions
Every offer comes with its own conditions, such as eligible games, time limits and wagering requirements. Those conditions form part of these terms once you accept a bonus. We encourage you to read them carefully before you opt in.
See promotionsDeposits, withdrawals and verification
You can only play with money that belongs to you. We may ask you to confirm your identity and the source of your funds before processing a withdrawal, which helps keep every account safe.
Withdrawals are normally returned to the method you used to deposit. If a request cannot be completed as expected, our support team will explain why and what is needed to move forward.
Please keep in mind that any tax position that applies to you is your own responsibility. We advise you to seek independent advice if you are unsure about it.
If you have a concern
Contact support
Start with our live chat and describe the problem clearly, including any dates, games or account details that matter.
Give us time to look
Our team will review what happened and reply with an explanation. Keep any screenshots or messages that relate to the issue.
Ask for a further review
If you are still unhappy with the answer, ask for the matter to be passed to a senior member of the team.
Responsible play and account closure
We want gambling to stay enjoyable. You can set limits, take a break or close your account whenever you wish, and we will respect that choice. Our responsible gambling page explains the tools and where to find independent help in Australia.
We may suspend or close an account if these terms are broken, if we suspect fraud, or if the law requires it. Where we can, we will tell you the reason and return any funds that are properly yours.
Nothing in these terms limits any rights you hold under Australian consumer law. If any part of the terms is found to be unenforceable, the remaining parts continue to apply.
